Taxpayers in need of service at the IRS Taxpayer Assistance Centers in Birmingham and Mobile, Alabama have a new number to call to schedule an appointment, but first should see if their answer is available at IRS.gov.Taxpayers requiring face-to-face assistance should call 1-844-545-5640
to schedule an appointment.
The IRS moved to an appointment-only service at 44 sites during the 2015 filing season as part of an ongoing effort to eliminate lines and reduce frustration for taxpayers and for IRS employees wanting to assist them. The agency tested various methods of scheduling an appointment.
Prior studies show that 70 percent of taxpayers visit the IRS site to get a tax transcript, make a payment, resolve a notice, obtain a form or publication or ask about their refund. All of these issues can be resolved at IRS.gov
without traveling to an IRS office.
The agency reminds people that IRS.gov
offers numerous online options that can save them time and effort. Services include:
· Where’s My Refund?, where people can check their refund status and estimated delivery date
· Free File
, free tax software offered through IRS partners
· Direct Pay,
make tax payments or estimated tax payments directly from a checking or savings account